At any moment, every project and every deliverable has a status. That status tells everyone — on our team and on the client side — exactly where things stand and whose court the ball is in. There is no ambiguity. There is no comfortable middle ground where something can sit without an owner.
This workflow runs both ways. We do not hold up the client. The client does not hold up the project. When something is in our court it moves. When something is in the client's court it moves.
The status system makes this visible. At any moment anyone can see exactly where a project stands and who owns the next action. There is no hiding behind ambiguity. There is no diffusing responsibility across a team.
This also means no project stalls because one person is unavailable. The knowledge lives in the process — in the Brief, the approvals, the documented decisions at every stage. Anyone on the team can step in at any point because there is nothing to catch up on. The project file is the full story.
Work is actively in progress on our side. The client is not expected to act. The ball is in our court.
The work is complete and ready for a decision. The ball is in the client's court. Action is required.
The client has confirmed this stage. Work proceeds to the next stage.
Progress is blocked by a named external dependency — a legal review, a budget approval, a board decision. The reason is documented. The owner is identified. Everyone sees it.
This direction is not moving forward. A meeting is required to understand why and determine next steps.
Something broke down in the communication chain. This is not a simple change request — it is a signal that the team needs to meet, identify where the gap opened, and realign before work continues.
Revisions are actively in progress following a Needs Revision meeting. Scope and direction have been reconfirmed.
The deliverable is approved and queued for fulfillment. Launch or delivery date is confirmed.
Delivered. In market. Active.
How we work. We don't arrive with a solution. We arrive with questions.
How decisions get made, tracked, and owned along the way. It applies to every engagement, every team, every deliverable. No exceptions.